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At 1 pm Tuesday I placed my very first order with Green Beanery. The shipment arrived here 21 hours later. Fair prices, quality products and super-fast delivery … can't ask for more than that.
Ross L, Ottawa
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Just a quick note.....We received our order today and we are thrilled with the espresso machine as well the coffee grinder. The service was impeccable.
Richard Trerice, Sidney BC
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Just wanted to send you a quick e-mail to tell you that the roaster arrived on Friday and this weekend my wife and I have tried our first light roast of Mexican beans.
As you would have guessed, we're hooked on home roasting. This was the best coffee we've ever had.... EVER! The only problem is, I don't think I've ordered enough beans! ;)
Thanks, once again, for your fast and friendly service. It is much appreciated.
David Bouley, Virtual Sky Media Group, Saskatoon
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Thank you very much for your response, and even more
for your recommendation of an alternate merchant. That's above and beyond the call of duty in my books, thanks very much. I'll be sure to look to you for espresso coffee beans, and perhaps a roaster (the financial constraints of a student - sigh), once I get my moka pot.
Nathan Klassen, Regina
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I just wanted to thank you for your prompt service. My order was only placed 2 hours ago and already I have received notification of it being shipped. That is fantastic service, particularly in this busy season.
Again my thanks to you.
Karen Treulieb, Kemble Mountain Roastery
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Well, I must say, I am extremely impressed. My order was finalized yesterday, and this afternoon my coffee machine and tamper arrives. Thank you. I will tell my colleagues about your web site.
I am relieved to know that in the unlikely event of a problem with this machine, I am dealing with professionals.
Les Gabor
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Dealing with greenbeanery.com was a great experience, and their price was significantly better than other coffee websites.
Robert Seidlitz
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I just wanted to say thank-you very much for your wonderful and prompt service. I was expecting my order to arrive in a few weeks and I was so happy to receive it within two days. Your website is really impressive and it is so nice that it is Canadian. I find it so hard sometimes when I try to buy from Canadian companies and the items I want to buy are only offered in the U.S. It is so great that you understand that there is a need for items such as this in Canada, especially specialty items.
Thank-you again. I will be definitely be using your services again in the future. I will also make sure that I tell my friends and family about Green Beanery as well.
Nancy Docherty, St . Catharines, Ontario
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Just wanted to tell you how impressed we were with the order received. Arrived quickly and in perfect condition. Now we can enjoy our freshly pressed coffee (Bodum 1.5L thermal press) every morning. Glad we found your site online!
Nadine, Sarnia, Ontario
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I received your replacement roaster yesterday as promised and tried it out right away. Is it ever different and for the better. My first roast was way too dark. But I will be able to adjust the roast now with this replacement roaster.
May I say a great thank you for your professional, quick and efficient way in which you have dealt with this matter. Once again, thank you!
Jean-Guy Bourque
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My i-roast needed to be repaired or replaced. I shipped out the unit to The Green Beanery on October 20th and they received the unit on October 21th. Within an hour of receiving my defective unit I was informed by Canada Post that my "NEW" i-roast was shipped out on Friday October 21th, the same day they received my defective one. Wow!, now that's what I call prompt and courteous service.
In a day and age where customer service appears to be on the bottom of many venders list of priorities, the Green Beanery puts customer satisfaction ahead of all else. I have been pleasantly surprised and even shocked with their extremely quick service. Even my e-mails are returned within an hour or so of receiving them.
Keep up the outstanding service guys!
Robert Harris on the i-ROAST Coffee Roaster
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Thank you for a really super first time purchasing experience at your online store! I received my order in less than two days and have already had my first cup of coffee made with freshly roasted beans from the Caffe Rosto. What an amazing improvement on any other coffee I have had before.
Jeremy Holthuysen
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Great service (kept me accurately informed of a partial backorder) cool product http://www.pbase.com/neelin/image/48476163\\\\ adds up to a hot vendor!
Robert Wilson
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Green Beanery was a pleasure to deal with. I'm a satisfied customer.
Aaron Miller
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I'm sending you this quick mail to thank you very much; I placed an order on Saturday, and it was prepared on the very morning, Monday, and shipped at 10:30 AM! I'm seriously impressed and again, thank you much! I can't wait until I receive my Bodum press :-)
Paul Dubé
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We recently purchased a 35 oz. Frieling French press. We were very happy with it and decided to also order a 17 oz. one for smaller uses.
Although we are pleased to record our high satisfaction with this product, the MAIN purpose of this communication is to congratulate you on your
incredibly efficient and professional system (including your website), ease of ordering and unbelievable speed in shipping.
Thank you, we would not hesitate to order more products from you.
Linda and Jim Dooley
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Hi, I got the new roaster and it works fine.
Thanks for the AMAZING SERVICE you gave me!
For sure, I will do business again with Green Beanery.
Luc Ostiguy
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Just wanted to say thanks for your great service! I've ordered a Zach and Dani roaster from you in the past, and now a Bodum french press. Always have great prices and super fast shipping! Keep up the good work. From a very satisfied customer!
Mike Pasoff
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Just roasted a great batch of Sumatra organic and it's one of the best cups I've ever had. Thanks for your prompt service.
Gregory McMullen
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An Open Letter to the Green Beanery of Toronto
September 1st, 2006
Dear Green Beanery,
Thank you for "getting it." When the filter for my trusty Bodum french press coffee maker gave out recently, I searched a few local shops for a replacement but came up empty. It seems silly to buy a whole new coffee maker when only the mesh filter was worn out, but I could not find a retailer who sold only the filters. Let me be precise: I only checked three or four stores, but there is the question of time – surely someone in Montreal sells just the filters, but is it worth spending days and days trying to find that place?
This being the 21st Century and all, I went online. I Googled "Bodum replacement filter" and came up with a number of retailers in the U.S. who would gladly sell me a replacement filter and ship it via UPS to my home for anywhere from $15 to $20 U.S. That’s just the shipping fee. The filters only cost about $4.00.
No. I will not pay $20 to have a steel mesh that weighs no more than a feather shipped up from Boston or Arizona or wherever. So I refined my search. I Googled "bodum replacement filter canada," and there you were, right on the first page of results.
I applaud Green Beanery's Web geeks for programming your catalog so it is Web-searchable. But there’s more! I easily located the filter I needed, put it in my shopping cart, and went to check out. Shipping costs were certainly lower than from those U.S. outfits. They ranged from a high of $18 for "priority shipping" down to $8 for "regular." But that still seems like a lot for a filter that costs only $6 (CDN).
But then the magic happened. I saw that you offer the option of having small items shipped in an envelope, via regular Canada Post, for $1.60! There's no insurance and no tracking, but for a $6 filter, who cares?
This is brilliant. It shows that you actually understand your customers. Thank you for letting common sense trump "process."
My filter arrived yesterday. It fits perfectly, and as I write this I am enjoying a fine cup of coffee brewed in my old Bodum and filtered through my shiny new filter from Green Beanery.
Mmmmm, mmmm, good!
Ed Hawco, Blork Blog, www.blork.org
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I received my order yesterday – not bad for the other side of the world! The Espro tamper is fantastic – solidly built, and ergonomic. It has already improved my shots since its arrival. Thanks for the great service.
Kevin Chua, New Zealand
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I am a career bird conservation biologist and am really impressed with the "environment" overtone and fair trade coffee message that Green Beanery conveys. It won me over personally, and it benefits conservation efforts in areas of critical importance to our birds over winter in the Caribbean and Central and South America! I am pleased to support you with this purchase.
Dan Busby, Sackville
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Thank you very much for your phone call and your wonderful service. I appreciate your time and effort on this item.
The “Beanery” is a nice place to do business with.
Chris Barczai
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I just received the Bunn coffee machine that I ordered last week, and I wanted to thank you for the prompt delivery. The transaction and communication from your company after my purchase was great, and the machine is exactly as you describe. I love it! I look forward to doing business with you again.
Tricia Bailey, Manitoba
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Keep up the good work. Your store is wonderful and should be an inspiration to all other coffee stores.
Laurent Lefebvre
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As in the past, many thanks for delivery as advertised. Excellent service and the coffee matches.
Peter Thomson
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Just wanted to say THANKS for great service. I ordered my Bodum Arabica yesterday morning (whoever thought a glass Bodum was a good idea was quite wrong) and it's already here, beautiful and shiny, ready to make me a coffee. Thanks -- you're great!
Sue Waldeck
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I just wanted to offer my sincere thanks for the coffee I picked up today. It was perfectly roasted and cupped beautifully. The retail location at 565 Bloor is very cool and the gentlemen who were there this morning were friendly and knowledgeable. Thank you for a completely civilized experience from start to finish. I will be back soon and I will recommend Green Beanery to my friends and colleagues.
Robert Langevin
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I wanted to congratulate you on the simplicity of your ordering process and the quality of your website -- easy to navigate and detailed product descriptions. Thanks!
Cédric Parent
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WOW! Thank you for you prompt, efficient and friendly service.
Donna Brown
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Thanks very much for processing my last order so quickly. It showed up right on time on the morning of Christmas Eve and everything was perfect (and fresh).
Mark Palma, Ontario
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Checkout (US$) .jpg "Capresso MT600 PLUS Automatic Drip Coffee Brewer with Stainless Steel Thermal Carafe, 10-Cup (1.4 L, 47 oz)")
